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	<title>Comments on: My first experiences with ZBrush3</title>
	<link>http://www.daikonforge.com/webtab/2007/09/17/my-first-experiences-with-zbrush3/</link>
	<description>News and thoughts about my adventures in Second Life, Combat: Samurai Island, and Virtual Worlds</description>
	<pubDate>Wed, 07 Jan 2009 11:51:11 +0000</pubDate>
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		<title>By: Takuan</title>
		<link>http://www.daikonforge.com/webtab/2007/09/17/my-first-experiences-with-zbrush3/#comment-107</link>
		<dc:creator>Takuan</dc:creator>
		<pubDate>Sat, 22 Sep 2007 15:13:35 +0000</pubDate>
		<guid>http://www.daikonforge.com/webtab/2007/09/17/my-first-experiences-with-zbrush3/#comment-107</guid>
		<description>&lt;strong&gt;UPDATE: &lt;/strong&gt;

What I have to say is really not worthy of a post.  In point of fact, the only reason I have for saying it all is a bit of a "screw you" emotional rant about Pixologic, the makers of ZBrush, who have the most apathetic (and consequently pathetic) customer support I've ever seen.

Maybe it's just me, but I tend to expect that when I've paid $600 for something, I should get a little bit of help getting it running.  The customer support personnel at Pixologic give you this incredibly bored-sounding "walk through the steps on this notecard" kind of help, and when that doesn't work, they ask you to send them an email which they subsequently ignore.  It's been a week, three phone calls, and four emails since I purchased ZBrush and they haven't bothered responding in any meaningful sense.

I did eventually find a workaround that involved installing ZBrush on the wrong damned machine rather than the one I actually bought it for, but since I'm clearly going to wait for weeks for them to get around to responding I'd surely love to get some use out of this expensive software.

Okay, rant over :)  
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		<content:encoded><![CDATA[<p><strong>UPDATE: </strong></p>
<p>What I have to say is really not worthy of a post.  In point of fact, the only reason I have for saying it all is a bit of a &#8220;screw you&#8221; emotional rant about Pixologic, the makers of ZBrush, who have the most apathetic (and consequently pathetic) customer support I&#8217;ve ever seen.</p>
<p>Maybe it&#8217;s just me, but I tend to expect that when I&#8217;ve paid $600 for something, I should get a little bit of help getting it running.  The customer support personnel at Pixologic give you this incredibly bored-sounding &#8220;walk through the steps on this notecard&#8221; kind of help, and when that doesn&#8217;t work, they ask you to send them an email which they subsequently ignore.  It&#8217;s been a week, three phone calls, and four emails since I purchased ZBrush and they haven&#8217;t bothered responding in any meaningful sense.</p>
<p>I did eventually find a workaround that involved installing ZBrush on the wrong damned machine rather than the one I actually bought it for, but since I&#8217;m clearly going to wait for weeks for them to get around to responding I&#8217;d surely love to get some use out of this expensive software.</p>
<p>Okay, rant over <img src='http://www.daikonforge.com/webtab/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /></p>
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